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Trinity Staffing Services

Busy fulfillment center for multiple companies needs a CSR to start in February. Our goal is to provide our customer the best service available to us. We pride ourselves in receiving orders and shipping them the same day.

Monday – Friday, 8am – 5pm. (some Saturdays) $17/hour. Located near The AT&T Center.

Job Responsibilities:

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Contributes to team effort by accomplishing related results as needed. (Includes some warehouse tasks and maybe some Saturday’s Production)

Answer Phones

Google Docs (enter orders, log & update tracking)

Enter Install orders and update tracking. Keep Install Gdoc updated.

Print and assemble SDS binders for install orders

Help anywhere it may be needed to accomplish the company goal of providing “Great Customer Service”

Customer Service Representative Qualifications / Skills:

Product knowledge

Quality focus

Problem solving

Documentation skills

Listening

Resolving conflict

Analyzing information

Personable and attentive

Strong interpersonal skills

Familiar with the software used to connect with customers and gather their information

Bilingual Spanish/English – Helpful

Clerical or Data Entry Experience (GDOC’s)

Ability to Multi-Task and work in a fast-paced, call center environment

Proficiency working on a computer

Great Communication Skills

 

Trinity Staffing Services, One of the best staffing agencies in San Antonio

Whether you are a job seeker looking for a temp agency or a company looking for staffing services, Trinity Staffing is a full service, locally owned staffing and recruiting agency proudly serving San Antonio for 25 years!

 

To apply for this job email your details to leanne@trinitystaffing.com